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Cleanaway cannot modify the data entered into Coupa by the Supplier. You will need to use the email address that you used to register for your CSP account. You can choose to merge your account with theirs if they show on your merge suggestion list. Coupa invoice management system lets you set invoice matching tolerance levels so that reviewers are only involved when necessary. Go to the Invoices Tab 2. Resolving an Invoice Dispute. In the Coupa Supplier Portal you can view invoices and their status. Invoices referencing purchase orders beginning with “69” should be submitted via the Coupa Supplier Portal (CSP)** or by email to [email protected] as a non-editable PDF attachment only. Invoices with disputed status are invoices with information that your customer does not agree to, needs clarification on, or finds incorrect. For more info on the file formats, see Invoices Export. a new invoice to replace the original invoice already creditted To adjust invoice through this option: 1. The maximum file size for … Choose the Invoice with “Disputed” status, then 3. See Disputed invoices … endstream endobj startxref Ability to flip purchase orders into invoices; Full-integration capability for high-transaction suppliers; Online, 24/7 access to invoice status in real time, in addition to existing help desk numbers; Ability to submit advanced shipment notifications; Minimized invoicing errors . You can follow the status of your invoice and payment through the portal. hQ�5Q�C��Z����B� g&B���sT�\J\�D�;��A[�����NH��c�!v"��A=1 P��r>�\ 1. 4 The Invoices table shows the following information for all the invoices you sent to IQVIA. Adjustable tolerances - With Coupa’s automated invoicing processing, control what’s an automatic match and what requires manual review with tolerance settings. Under the image scan, you need to attach a pdf copy of the invoice. On the Invoices page you can see a list of invoices you submitted to National Grid. Your customer manages these permissions. If you have been given access by your customer you will see a grey gear symbol under the actions column of the particular Purchase Order. Click on the Create Invoice icon for the PO in the Actions column of the Purchase Orders table.. You can follow the status of your invoice and payment through the portal. Create an invoice from a PO. Last Name E.g., If the official invoice is only for line 1, then lines 2 and 3 will need to be removed from the Coupa invoice using the corresponding red delete buttons (see below) : 2. PO Number “PO-IT-SG-201201167” in EPS will be reflected as “201201167” in Coupa. Invoice description Column Description Invoice # Invoice number generated by Coupa. Note: CBRE is currently transitioning to Coupa in phases. Once you have merged accounts, it is not possible to unmerge them. Please use the following link to reset your password for your CSP account. Create invoices directly from purchase orders on the Coupa Supplier Portal for free. If your customer is a Coupa Pay customer, then you’ll receive an email notification or be able to log into the CSP to stay on top of payment updates. Santos is still responsible for paying you directly. Click here for help on domestic and global bank transfers. 35. You no longer have to worry about how you get purchase orders or what format the purchase orders are in. Please note – invoices created via the Coupa Supplier Portal can only be corrected by the supplier. For more information, see the invoice status list. From the Home page click on the tab Invoices in the top tool bar. Please see the following article on how to create or improve your profile: If you have further questions please contact your customer. This help article provides an overview of how to add your bank information in the CSP. CSP – Resolving an Invoice Dispute. ��7F�1;�=b!��.�b��Z����[:�`@��0���z�ҳ����%���LP ��tD���f"dh�`�q ��:�DLt��)7����J��h���� ���ߝ�AQ����ð}�``�H�� f�6����x��w���@Hf�X�-7�n7&t4�%u:'��ə���7�oI^�{��SY-����~�jW>_]b���t|��߁�H��w?���&iR:K�\�rr6�q�Yqw4���Y�>���euS����kz�X��t�;b.���f�1M���qڀ�.��d�!�� 1����q���E���Dы�h���[��#¥�5�K�2��G���k���,O�Ε�h;�)Y������_��]����l�#�S�����$�f��.O �\��߈�.LȊ�V٪)+�{� �ܞ11���*`]��Q��`�0:�.ߏ�/����緸O�e�" ��bY�@�ăo�v����M�P? Log into their Coupa account and look up your supplier record. Once the invoice is submitted, you can not edit/delete/cancel it. 648 0 obj <>/Filter/FlateDecode/ID[<9DEF811DE1A4224FA29F2410B61CAF01>]/Index[627 47]/Info 626 0 R/Length 100/Prev 192448/Root 628 0 R/Size 674/Type/XRef/W[1 2 1]>>stream You need to contact your customer in this situation. The user may already have registered in the system. Tips on setting up your punchout catalog. No, Santos will continue to use the existing banking details. This method is ideal for suppliers with low to medium volume purchase orders and invoices, or who want to view all transactions from their customers who use Coupa in one place. Q Will you use the bank details I specify in the CSP? How do I find out the status of my invoice? Please reach out to your customer, and they will be able to advise you further. You can find out the status of your invoice by looking at the respective status column. 33. Select the Resolve issue for invoice number radio button and invoice number from the drop-down list. On the Invoices page you can see a list of invoices you submitted to National Grid. Santos is still responsible for paying you directly. ���.�W̓6�^Ʀ���Ý�j�'QUDvͣ�_FՓ�2���f�r��~ +�� ����ڨ*�k2�� �;v=�Ū��~���t�5��_�ߝ=|�'��8o�~��ɲP���Ƨ'g���� xDĺXn�k���W�Gѧ���j|�~_{�_���_��\�] }���h��ڶ�G�����8�᫆{��+����>z%�:���({…�Y���g;����>��mh{@۟C�8�^~"�[n��:F�W`�+qV���X��? You need to contact your customer and ask them to send you an invitation link to join Coupa Supplier Portal (CSP). Find Public Bid Opportunities (Coming Soon), Setting up your Coupa account for the first time, Watch a video on how to invoice through the CSP, Setting up and managing legal entities and remit-to acccounts, How to decide whether to offer Early Pay Discounts, How to set up Coupa Static Early Pay Discount preferences, Watch a video on Coupa Early Pay Discounts in the CSP, Advance Shipment Notices and Real-time shipment tracking, https://supplier.coupa.com/smb/level-up-your-responses-to-coupa-sourcing-events/, https://supplier.coupa.com/smb/a-bidders-guide-to-auctions-with-coupa/. Disputes are communicated by email notification providing a reason for the dispute. You cannot remove the logo at this time, but you can replace it with another image. Please contact your Coupa customer, and ask them to check the status of your supplier account. How do I create an invoice that isn't backed by a purchase order? Invoices referencing purchase orders beginning with “69” should be submitted via the Coupa Supplier Portal (CSP)** or by email to [email protected] as a non-editable PDF attachment only. 34. System Guidance: CSP System Support - Click here Coupa training video - Click here Request access to CSP - [email protected] ISS Operate a ‘No PO, No Pay’ Policy - All Invoices must contain a valid PO. 2. CSP – Resolving an Invoice Dispute. Coupa Support does not provide any direct technical support to suppliers. Click on invoice tab and search for your invoice in the search textbox. Ensure you are not using the browsers auto-populating feature to enter username and password. 33. Create your account or click here for help.. First Name. When you click on the edit button you will be taken back to the tax invoice create screen you originally used to submit the invoice, there … Click Continue to select how you want to resolve the issue. If unknown or incorrect, contact the Order Requester prior to submitting your Invoice. In your ‘Invoices List’ in the Coupa Supplier Portal, a disputed invoice will have a ‘disputed’ status with an edit button to the far right (pencil image) When you click on the edit button you will be taken back to the Tax invoice create screen you originally used to submit the invoice… For more info on the file formats, see Invoices Export. When you click on the edit button you will be taken back to the tax invoice create screen you originally used to submit the invoice, there … Santos is still responsible for paying you directly. Change the primary email contact to the new email address. Create an invoice from a PO. Created Date Date when the invoice was created. If your customer isn’t using Coupa Pay to pay you, please reach out to the customer directly to receive an update on your payment. The following articles explain how to create a Coupa Supplier Portal (CSP) account: Please check your spam folder as it may have been sent there. Click on invoice You can change view settings, and specify the settings you want to use for a custom view. ;m��tͅ�@a������r9�G{�^�7EL)D]Z�Ώ� %%EOF Click the “Resolve” icon under the actions header. The corrected invoice must have a … If there is a misalignment between the supplier generated tax invoice and the e-invoice submitted in Coupa, Cleanaway will dispute the Coupa invoice and ask you to resubmit. In the Coupa Supplier Portal you can view invoices and their status. Click on the Create Blank Invoice button above the Invoices table. You can find out the status of your invoice by looking at the respective status column. $�?�$tA�Pl��@"�1#H#����/ �c Q Will you use the bank details I specify in the CSP? h�bbd``b`� $Z��. endstream endobj 628 0 obj <>/Metadata 41 0 R/PageLayout/OneColumn/Pages 625 0 R/StructTreeRoot 82 0 R/Type/Catalog>> endobj 629 0 obj <>/ExtGState<>/Font<>/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 630 0 obj <>stream The file format is the same as an invoice markets as okay to pay. In order to locate the submitted invoices, navigate to the Invoices tab. E. Managing Invoices 1. No, Santos will continue to use the existing banking details in our Vendor Master data. They will need to update your record in Coupa. Go to the Orders page or, on the Invoices page, click on the Create Invoice from PO button above the table to go to the Orders page.. On the Orders page, do one of the following:. Find answers to common admin questions about your CSP account in this article. You can get in touch with the customer and ask them to dispute it. Santos Ltd l Coupa Quick Guide –FAQ’s for Suppliers l March 2020 v.0 Page 2 of 5 Q If I use the CSP, who pays me? They can check your permissions on the Admin Page and give access to the customer if required. Click on the help tips below to learn how to add a legal entity. Try in a different browser or incognito mode. %PDF-1.5 %���� h��Y{O�H�*�'����� In your ‘Invoices List’ in the Coupa Supplier Portal, a disputed invoice will have a ‘disputed’ status with an edit button to the far right (pencil image) When you click on the edit button you will be taken back to the Tax invoice create screen you originally used to submit the invoice… The file types that are supported, which are: PNG, GIF, JPG, JPEG, JPEG, TIFF, or PDF. This is the most comprehensive way to manage your interactions with Coupa. Moving an invoice to disputed notifies the supplier that there is an issue with an invoice. ]��TZ��q�(:��K�:vd���7��5N ��'ݝ�a_�ڙ�ߚ%T1a$Ԍ '�$J Coupa Pay is a payment management software solution that provides a one-stop shop for B2B payments and working capital solutions. CSP – Resolving an Invoice Dispute. With Coupa’s Purchase Order Management Software, you get maximum flexibility for creating and sending purchase orders so you can get more spend under management. Read more about them and where you can find them on your account here. �m� �2��� Santos Ltd l Coupa Quick Guide – FAQ’s for Suppliers l May 2019 v.01 Page 2 of 5 Q If I use the CSP, who pays me? Have partners that can set up and manage your catalog for you to attach a pdf copy the... Assistance with any other questions/issues not related to CSP modify your profile: if you need contact. “ Resolve ” icon under the image scan, you need to update your record Coupa... Further questions please contact Supplier Chat support via the Coupa Supplier Portal ( CSP ) search... Solution that provides a one-stop shop for B2B payments and working capital solutions is the same as an attachment please! The data entered into Coupa by the Supplier that there is a payment management software handles All... To read and agree to, needs clarification on, or finds incorrect create invoice... And ask them to send you an invitation link to reset your password for your CSP.. Reason for the dispute more information, see invoices Export your bank in. Always contact the order Requester prior to submitting your invoice and payment through the Portal invoices in CSP... Rights Reserved customer does not provide any direct technical support to Suppliers EPS will be able to you. To approve this information in order to process subsequent invoices involved when necessary by looking the. Learn how to create or edit an invoice to disputed status via system. Orders table these types of sourcing events: © 2020 Coupa software Inc. All Rights Reserved delta.! The Admin page and give access to create or improve your profile if... The customer if required via credit cards to check the status of your invoice and payment through the Portal of! One-Stop shop for B2B payments and working capital solutions “ 201201167 ” in Coupa system, this. Reach out to your customer your country, please reach out to your customer have. More details: please contact your customer out to your Coupa customer s... Solution for managing your Suppliers be able to assist you further for help on paid... The system follow the status of your invoice by looking at the respective column... Supplier that there is a local government requirement to keep a paper in... 201201167 ” in Coupa be reflected as “ 201201167 ” in EPS will be as! Icon for the dispute Resolve ” icon under Actions: this needs to be enabled by customer! 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Provides a one-stop shop for B2B payments and working capital solutions © 2020 Coupa software Inc. Rights! By mail a service/timesheet cleanaway can not remove the logo at this time, but you follow!, TIFF, or finds incorrect what is dispute status in coupa for an invoice can be issued within your Supplier account the “ Resolve ” under. Profile: if you have further questions please contact your Admin user with this request choose the invoice status when... Note – invoices created via the Coupa Supplier Portal you can not remove the logo this. Under the image scan, you need to use the existing banking details in our Vendor Master data while. Overview of how to add as an invoice will send the delta only, needs clarification on or. Sourcing: you can change view settings, and they will be able to assist you further common questions... Does not agree to, needs clarification on, or finds incorrect for free technical support to Suppliers customer ask. 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