Supervisors must be committed to exemplifying the qualities of patience, kindness, integrity, high energy, accountability, teamwork, and professionalism. Housekeeping employee with over nine years of experience in providing and overseeing housekeeping services in hotel settings. Inspects equipment and furnishings and prepares work orders for maintenance, Determines that collection and distribution of linen meet the needs of the facility, Keeps records/audits, cycle cleaning, and common areas of the facility that have to be cleaned on a weekly, monthly, semi-monthly or annual basis, Investigate and resolve housekeeping related complaints, Two to three years of experience in housekeeping operations, Clerical ability to direct and control housekeeping activities and evaluate cleanliness and neatness using policies and procedures, Ability to monitor and maintain the cleanliness of the facility, Ability to make quick and accurate decisions, Ability to effectively supervise a diverse employee work group. Supervised employees in housekeeping operations of motel; interviewed, hired, scheduled and provided training and orientation for new employees. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents, Associate Management and Development: Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable. -required, Must be flexible with schedule at times- required, 6 months – 1 year of housekeeping experience. (Remember to close all applications on IPhone), At 6pm – conduct cross reference and check rooms. No need to think about design details. I'll be motivated to learn, grow, and excel in your compan. rooms and report their availability to the Front Office, according to hotel standards, Monitor cleanliness and orderliness of Housekeeping Areas to include Room Attendants’ carts, linen closets, control closets, stairways and landings, Oversee the daily assignment of duties, ensuring Room / House / Laundry Attendants carry a work assignment, Proficient with office tasks, including Windows, and Microsoft Office, Versed in phone etiquette and guest interactions, Be part of a cohesive team with a singular focus on creating the best possible guest experience, Track record of delivering exceptional guest or client experience, Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates, Appropriate professional appearance and demeanor, Ability to complete any cleaning task in a safe manner using appropriate chemicals and methods, Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals, Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. -preferred, Provide supervision of general cleaning services to offices, halls, conference rooms and common areas of 346 Madison Ave, as well as limited access areas and storage areas such as stock rooms, restrooms, kitchen, vestibule, lobby, etc, Cleaning services shall include all glass (interior and exterior), floors, walls, fixtures, etc, Use and store cleaning chemicals, supplies and equipment in a safe and orderly manner, Operate vacuum cleaners, upholstery cleaner, floor care machines and various other items in a safe and efficient manner. Professinal Cleaning, Make Sure No Complain. I am a hard worker that can learn fast and can take initiative to take on challenging task at hand. Instruct employees on the dangers of warnings associated with chemical use and instructions on proper use. Takes corrective action, To assist in inventory of guestroom linen, Sees adequate storage of supplies inventory on assigned floors to safeguard against shortage or loss, Prepares supervisor’s report, accomplishes requisition from and maintenance work orders, Collects room attendant’s reports and keys for submission to service coordination/ Asst. Mileage will be reimbursed as per the mileage reimbursement policy, Assists in ensuring a safe working environment throughout the facility for all employees by complying with all company safety and risk management policies and procedures, Assists in monitoring employee productivity and provides suggestions for increased service or productivity, Responsible for the coordination of routine responsibilities of employees. Here, in the first line, the applicant provides a summary of her experiences, listing the number of years spent in a given industry and highlighting major duties fulfilled. Thus, your application must appear organized, easy to read, and complete to the homeowner or the recruiter. Check for any pre-con, meeting, etc, Track remaining VIP’s, digital check-ins and room readiness, print house count, Check for any PM call offs, check for any mid shift room attendants, Assign any late services to PM staff and PM Houseman sections, Assign any task for PM shift (make rollaway bed, cribs, cleaning of shower chairs, etc. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Lift, carry, and place objects weighing up to 30 lbs. Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies. Manages difficult or emotional customer situations. –required, Operate within departmental budgets through effective stock and cost controls and well managed schedules, Support departmental targets and objectives, work schedules, budgets, and policies and procedures, Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork, Ensure ongoing training to support Executive Housekeeper, Deputise in absence of Executive Housekeeper, Experience managing a department and Profit and Loss account, Supervises Room Attendants in the cleaning of guest rooms, Assists in cleaning guest rooms and public areas as necesarry, Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each room attendant daily, Supervises the completion of short notice requests for rooms, Prepares requests for replacement of furniture, fixtures, etc. Ability to deal with problems involving several concrete variables in standardized situations, Knowledge of a foreign language is preferred, At least 1 year of housekeeping experience, Flexible schedule to include weekends and holidays, Maintains complete knowledge of, and complies with, all Company and department policies, service procedures and standards, Regularly inspects all guestrooms, and plays an active leading role in the hotel’s Quality Inspection Program, Monitors and controls the operation of various Housekeeping areas, including, however not limited to the linen room, uniform room, guestroom floors and pantries, public areas, office spaces and storerooms, Maintains regular inventory of linens, amenities, cleaning and other housekeeping-related supplies, Ensures guest issues are resolved in a timely manner, and promptly informs the Director of Housekeeping for appropriate follow up, Makes recommendations in the professional development, counseling, and appropriate corrective action of associates, in accordance with established Company policy, Assists in training all new Housekeeping associates, and helps regularly update all Housekeeping manuals, Previous experience as designated departmental trainer, Exceptional oral communication skills to effectively negotiate and persuade staff in achieving results, Must be self-directed, motivated, and demonstrate exceptional customer service, interpersonal and problem solving skills, Ability to actively demonstrate initiative in job performance, including anticipating what needs to be done before it becomes a necessity, Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including mornings, evenings, weekends, and holidays, Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks. You’ll most likely be dropping off a printed resume in person, or you may email it to a hotel manager ahead of time. Job specific Environmental Aspects and Impacts will be communicated by manager during EMS training, Maintains quality assurance by reporting/handling issues and guest complaints according to standard processes, Minimum 2 years experience in like employment, Demonstrated ability to remain calm and handle stressful situations, CPR certification preferred. 100+ high-quality, job-specific samples to help you building an awesome Housekeeping Supervisor Resume. Tie your housekeeping skills, duties, and responsibilities into a resume. -preferred, Must be stand, walk, crouch, kneel or crawl for long periods of time. Get any of the suitable format downloaded and start customizing it as per your preferences. Overall Karen has worked in the hospitality industry for 3 years, and from which she has learnt how to accurately anticipate guest as well as operational needs. genuine hospitality and teamwork on an ongoing basis, Assuming the responsibility to notice when the guest is not satisfied and using their best judgment as to when it is appropriate to use 100% Guest Satisfaction, Assists in training all housekeeping staff, Assures that the Front Desk has room inventory in a timely manner, Supervises the Housekeepers, inspects guestrooms and public areas throughout the resort, Assures that the employees have the supplies necessary to perform their duties, Perform shift associated work such as room assignment, vacant room discrepancy reports, and departure reports, Documents and communicates maintenance request to engineering department to ensure resort service quality standards are met, Responds quickly to guest requests in a friendly manner. Provide adequate retraining as needed, Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest Rooms to ensure guest satisfaction, Carry out special needs and requests of the guests, VIP’s and repeat visitors, Good communication and administrative skills, Ability to be self-motivated, organized and demonstrate good team work, Computer literacy (Microsoft applications), Pro-active approach, and the ability to meet deadlines, To supervise and monitor the work of the room attendants and public areas attendants, Fluent in English language and conversational Arabic, To actively participate in daily briefing, department meetings, To inspect rooms cleaned by Room Attendants including all VIP and Showroom, To assist in the training and supervision of the Room Attendants, To ensure maximum efficiency in performance of Room Attendants, Previous housekeeping experience is an asset, Counsel staff if not performing to the department’s standards, Training staff, including On Job Training and Induction, Coordinate department in absence of Head Housekeeper, Report any maintenance issues to the Engineering/Maintenance department, To lead and supervise the day-to-day operation of the department to ensure service standards are followed, University/College degree in a related discipline an asset, Ability to work cohesively with fellow colleagues as part of a team, Allocate daily work and any special assignments to staff and the daily occupancy according to maids' reports, To regularly check the progress of each assignment and to assist to ensure that all assignments are completed as scheduled for every shift, Responsible for checking the cleanliness and maintenance in all areas, Reports to the Executive Housekeeper or Assistant Executive Housekeeper on any missing or damaged items, Handles and is responsible for any 'lost and found' items during the shift and to ensure all items are to be recorded according to the policies and procedures, To ensure that the rules and regulations of the department are adhered to, Empowered to make decisions that will create positive guest experiences, Ensures at all times housekeepers are adhering to Aramark policies and procedures regarding but not limited to schedules, room standards, uniform, completion of duties and guest services, Resolves employee concerns and effectively communicates with manager and Human Resources the concerns, Learn and maintain a knowledge around emergency procedures to ensure guest and employee safety, Utilizes radio for appropriate internal communications and ensures housekeepers use them appropriately, Monitor and direct all housekeeping personnel, Review housekeeping hours for labor reporting and payroll, Motivate and coach housekeeping employees, Performs all work in accordance with established safety procedures, In absence of night auditor, may be required to work the audit shift and complete duties of night auditor, Maintains fire in fireplace when necessary, Empties trash and recycling located around the location, Employee is responsible for knowing the environmental aspects and associated impacts of position. Promoted development of healthy lifestyle to meet health and wellness objectives. Please provide a type of job or location to search! monthly deep cleaning and carpet shampooing, Patrol Front of House areas and Public Toilets regularly throughout the shift, Check status of hotel bedrooms and action any cleaning required and update status to give reception maximum amount of availability, Work with other Housekeeping Managers, Office Coordinators, Reception and maintenance to maintain good communication, Ensure a thorough handover to Housekeeping teams, Carry out preventative maintenance on equipment, Ensure team members comply with hotel security, fire regulations and all health and safety legislation, A passion for delivering exceptional levels of Guest service, Previous hotel or leisure sector experience, Inspect all rooms assigned to room attendants in his/her section of the hotel on a daily basis, Notify Room attendant of any deficiencies found in the room and note on the attendants board, Check appearance of all employees to ensure compliance with Fairmont standards of appearance, Submit maintenance reports/requests to Royal Service, Confer with front office regarding information about discrepant rooms via phone or in person, Physically checks discrepant rooms to ascertain status, Inspect room attendants’ carts/signs board in the morning and the afternoon, Builds strong rapport with support departments, Minimum 2 years' experience in a Housekeeping role, Proven ability to guide and coach team members, An operational knowledge Microsoft Office suite (Word, Excel, PowerPoint), Leadership, written/verbal communication, coaching and interpersonal skills, Able to balance a variety of conflicting priorities while providing guest service, Happy, friendly and helpful attitude to fellow team members and guests, Enthusiasm and commitment to deliver exceptional service and deliver on room standards, A student of the hotel school or other relevant education, Ability to communicate in both English and Spanish would be an advantage, Ability to push, pull and lift a moderate amount of weight, This position requires full schedule flexibility to include working AM and PM shifts. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels, Maintain Positive Customer and Associate Relationships: assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings, Administrative Duties: Responsible to communicate inventory and purchasing needs to Housekeeping Managers, Maintain Cleanliness Standards: Participate in daily operations including cleaning and inspecting of units to maintain standards, Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues, Supervise and coach team members’ performance toward achieving exceptional guest service, Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Fairmont standards, Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned, Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained, Demonstrate Fairmont core values in all interactions, Ensure employees receive the required training and support to effectively perform their roles, Assist in the preparation of preventive housekeeping maintenance reports and analyses, Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures, Follow and ensure compliance with all corporate, hotel and departmental policies and procedures, Perform any other function related duties and projects as assigned, High school diploma required; Hospitality degree is an asset, At least 2 years housekeeping experience in a luxury hotel environment required, At least 1 year supervisory experience is preferred; basic training skills are required, Experience with Property Manager and Microsoft office suite of programmes is an asset, Demonstrated strong attention to detail and the ability to meet exacting standards, Proven ability to focus attention on guest needs, remaining calm and courteous at all times, To assist in efficiently managing the department according to the established concept statement, providing a courteous, professional and efficient and flexible service at all times in guest rooms, public areas and back of house areas, following the hotels Standards of Performance, To have a full working knowledge and capability to supervise, making sure that all services offered by housekeeping are always carried out with the utmost efficiency and courtesy, To be entirely cooperative with the different sub departments of Rooms Division or any other Department of the Hotel as assigned and perform all duties and tasks when rotated or assigned to another department, To have a thorough understanding and knowledge of Rooms related service and product, To be fully conversant with all services, activities, facilities and F&B Promotions offered by the hotel and recommend to the guests, To assign responsibilities to team members, implementing multitasking principles and to check their performance daily, To monitor guest supplies, bathroom amenities and stationary and reduce spoilage and wastage, To inspect all guest corridors, service areas, lift landing areas and fire stairs, To ensure that the Place of Work and surrounding area is kept clean and organized at all times, To conduct frequent and thorough inspections together with the Assistant Housekeeping Manager / Housekeeping Manager related to standard and cleanliness of the hotel, Strong analytical and organizational skills, Knowledge and ability to use Microsoft Office suite, e-mail and Internet browsers, data processing and other software, Excellent oral and written communications skills, particularly in cross-cultural setting, Ability to maintain the absolute confidentiality of sensitive material and information, Excellent attention to detail and accuracy, Ability to provide consistent, timely follow-through on time sensitive matters, Ability to manage, process and analyze information, Ability to work proactively and independently, and collaboratively as necessary, Ability to interact positively and effectively with a diverse group of people while providing consistently excellent customer service company-wide, Ability to prioritize work assignments appropriately and manage pressure of conflicting demands, Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices. Either way, a PDF is the best file format to make sure your formatting stays consistent between computers or on paper. Evaluate the staff’s job performance and coach and counsel as necessary. Including picking and sweeping of seats, trash removal, restroom cleaning, compactor operation, floor care, back of house cleaning, lockers rooms, vacuuming, office cleaning, etc, Conduct routine inspections of arena, including but not limited to ensuring equipment and resources are in place to perform the job effectively and efficiently: discover, reports and correct deficiencies, Execute projects assigned and report in writing the completion of each project at the end of the day, A minimum of 1 to 2 years of related work experience, Working knowledge of custodial machines (vacuum cleaners, extraction cleaners, pressure washers, sweeping machines, etc. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures, Strong guest service, interpersonal and supervisory skills are required, Ability to take initiative and effectively adapt to changes, Ability to recognize emergency situations and takes appropriate action, Ability to establish and maintain cooperative working relationships, Ability to use sound judgment; working independently with minimal supervision, Abillity to perform a variety of duties often changing from one task to another with impending deadlines and/or established timeframes, Ability to perform well with frequent interruptions and/or distractions, Perform all shift checklist responsibilities & reporting requirements, Be familiar with property, departments, hours of operation and services of the hotel, Answer basic Housekeeping related questions, Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas, Comply with federal laws and break periods, Complete maintenance work orders (Swiss Service), Monitor and evaluate Room Attendant’s performance, Turn in all lost and found items in accordance with “Lost & Found procedures”, Clean, dust, scrub, polish and service guestrooms (when needed) in accordance with hotel procedures and Housekeeping Room Attendant checklist, Conduct room inspections to ensure all rooms are cleaned to standard, Follow procedures for ‘Do Not Disturb’ rooms, Actively participate in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ programs, Participate in required training programs, Any other reasonable requests made by a Supervisor, Report suspicious activity in hallways or heart of the house, Answering the housekeeping phone and fulfilling guest requests, Consistently walk the hotel for inspection purposes, Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations, Present a professional image to employees, guests, clients, owners and investors, Ensure compliance with company standards, policies, and guidelines, local government regulations, Operate ethically to protect the image of Swissôtel Chicago, Utilize programs (recycle) designed to help Save the Planet, Upon employment, all employees are required to fully comply with Swissôtel rules and regulations for the safe and efficient operation of hotel facilities. 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