66 reviews for Encompass Parts Distribution / Encompass Group Affiliates, rated 1.00 stars. The light bulb was the OEM and fit perfectly. Once, to my amazement, I was actually able to reach someone by phone, the representative was overbearing, rude and obstinate, saying, in effect, after performing a quick internet search .... that since he could find no one else showing it in stock, they should be excused from their non-performance and repeatedly failed ship dates and as to the provided misinformation, that they simply relayed what (LG) told them. Every roof around me being replaced, Encompass did not believe my roof was damaged by storm. Called back to try and find out where the money was returned to and why I didn't get shipping fees credited back, rep was actually very helpful this time and spoke with supervisor to get the first amount of shipping credited back. I ordered a part on Thursday, it arrived in perfect condition on Friday. I'm still out $10.00 plus for the wrong part. Would give zero stars if possible. On or slightly after each missed shipping date, I would send another email, ~5 in all, requesting updated info. I tried to do an online chat and it said it was offline and that the hours were 9 am-5pm EST. I ordered a hard drive bracket for my laptop. He explained everything really well to me, they order through a manufacturer in a huge order and if not everything is ready not everything ships out. However, if a policy includes a Wind/Hail, Tropical Cyclone, Hurricane, Named Storm or Earthquake deductible, such … Read real customer ratings and reviews or write your own. Encompass works with some of the world’s largest and most dynamic media organizations providing them with innovative, reliable and cost-effective products and services. I had ordered some parts via lgparts.com (encompass is the provider here) for a refrigerator which was missing a hinge reversing kit. They got my money, didn't provide adequate service and now they are costing me TIME. You cannot get through to a live person. I would have to buy the whole damn thing again just to get the earbuds. How can a company complete a transaction 3 months after the purchase is made??? 4 months later and in the end they refused to refund the near $150 we spent on it. In ~mid August, they abruptly canceled the order, without explanation. Online service is terrible, it took two attempts to even get the return label information- I included everything needed and then the rep responded by asking for the information that I had already provided. Inpatient rehabilitation, home health & hospice Through our national network of inpatient rehabilitation hospitals and home health and hospice agencies, Encompass Health is there to meet you where you are on your post-acute care journey. Share your voice on ResellerRatings.com They will not send a replacement and are not accommodating. Your Premier Source for Marantz Parts and Accessories. No parts shipped on 8/4. Yup, my card was charged 3 months after I attempted purchase. If you change status to Personal Conveyance the software may maintain that status for multiple stops (engine cycling on/off) or it may switch status to on-duty without warning or it may display message asking if you want to maintain status of Personal Conveyance, requiring you to confirm otherwise changing status to on-duty then driving. Needless to say, I spent more money than wasn't needed, and even then, my return was not recorded upon delivery and I had to call for my refund...Plus I had to return them at my own cost. I ordered an obscure part and had it shipped FEDEX. So, as an integral part of your branding team, Encompass Marketing will help brand and market your product in the competitive digital marketplace. I was using it between those times.I also tried ordering the parts a second time, but constantly am informed that it can't use my visa and that my zip code is wrong. ENCOMPASS Supply MODERN Garden FURNITURE & LUXURY QUALITY Interior FURNITURE From Leading EUROPEAN Brands. It is now September 9th, and the current ETA is September 21st. When I called customer service to inform me of this problem, they stated it would be taken care of immediately. Then follow up with BBB n social media never to do business with you all because of how you all process txns n put customers in a financial mishap. This company does not state clearly on its return policy that you have to pay $10 for an RMA. This went on for several more repeats into mid August, typically, with me submitting a shipping update/order status request and them replying with a new (later) ship date. © 2020 Trustpilot, Inc. All rights reserved. My part came broken in shipping .. it was handled right away.. Aside from being slow to respond to vehicle status changes (moving to stopped etc.) Will never buy anything from them again. Thank you to whoever cleared this up. This was fine, but only after the month passed was I contacted and informed that there was an issue with my credit card and that my order would be cancelled in 24 hours.I was given a phone number to call, but it was either busy, I spent hours on hold, or it was closed.To this date weeks later I have not been able to speak to anyone by phone, so my order was cancelled. The Global Health Science and Practice Technical Exchange (GHTechX) is an annual event for the global health community to share state-of-the-art, evidence-based best practices and information through a variety of technical sessions. Three days later they're refunding $ 22.75 and charging me a new price of $23.22. I want to thank TrustPilot for giving me a voice that was finally heard. So I called to inquire, was told the part wasn't in the right place and would get sorted out, to check my account in two business days and if still not credited to call back. My credit card has worked on every other online purchase I have ever made and I live in Canada, so I have a postal code. I ordered a $5 part and requested the $5 shipping. Read Encompass Insurance reviews from our valued customers. A strong brand is much more than a logo and a tagline – it is the team that stands with it. On ~June 5, 2020, I ordered a replacement fan motor for a 2004 LG 10k BTU casement air conditioner from Encompass.com, which they (email) confirmed to ship within ~10 days. Only the latest review will count in the company's TrustScore. Efficient SERVICE & BEST PRICE Promise. Everything arrived as expected and fit perfectly. They are however out of stock again, so I will see if I get them in a month. Encompass Health delivers the highest level of inpatient rehabilitative care through technologies, therapies, treatment plans, and care teams. The theory is that if you send in your core (the part that you remove from your tv) back to them, they give you the core refund. Customer service hours are very limited. This company is shady on how they charge customers. Since our home AC was working and our card wasn't charged I just let it go. Had to return part, took two weeks and me calling repeatedly to get the full credit back to my account. What Other’s Say After Meeting with Brian. I first checked my credit card that I used to pay for the parts. Encompass (encompass.com) is a well-known household electronic parts brand which competes against brands like Best Buy, Newegg and Monoprice. Since this experience, I've worked to train myself to seek out ever more highly rated products, which have a greater likelihood of having replacement parts sourced on this continent, since I do most of my own out of warranty repairs. Do not ever order any parts from this company. I call and was told part was there and I would receive my refund in 3-5 more days. Business Owners are a main focus of my business. While meeting all the requirements to be fully compliant, Encompass Recovery Group has been able to maintain their outstanding A rating with the BBB (Better Business Bureau). Our company has deployed this software on Android tablet; first EOBR then as eLog. Then they refund initial charge, then they add sales tax. Horrible customer service. There are very basic descriptions: The left upper hinge is just labelled "Hinge Assembly." Also see scores for competitive products Will never pay for insurance through this company again. They sent only ONE of the stands. I feel like I got scammed out of $30.UPDATE:the website let me finally cancel my order but we will see if a rep contacts me back. We will review what impact those three separate ways will affect one’s social security when you go to start collecting social security. Everything great, you don't have to worry about your order.. Those are part of 3224 Encompass reviews. Encompass has a large inventory of OEM parts for a wide array of manufacturers. The default is no signature. If it's not listed here we can help you find it. Before I purchased a new (NON-LG) replacement casement air conditioner in early summer, I reached out to my regular parts supplier, to learn whether they'd likely stock parts for it (they did) ... :-) Hopefully, Encompass.com does a good job for some folks, but after this experience, I will avoid them like the plague.UPDATE: 10/2/20 - Earlier today, Appliancefactoryparts.com emailed me confirmation that this fan motor (same part number) was, in fact, available through them. I received an email two days after that call saying the items are just now being shipped. The part was out of stock so it said it could take a month. Asked to speak to a supervisor who then contradicted even MORE information I had received during previous calls. I checked my credit card. There are only 21 complaints recorded by the BBB against the company, seven of which were closed in the past 12 months. But it turned out that the handle didn't fit. The ship date continued to get pushed out multiple times over the following months. I’m sure I’m going to have trouble getting my refund. It was my mistake and they did a great job. I have recently ordered part# E0203 (Eureka Brushroll) on 09/09/20 and they first changed date from somewhere in October 2020 to 11/03/2020. Please be patient with them, Covid is also affecting everything still! They failed to do so, but put me off another ~10 days. The sad part is that the phone agent both times was wonderful. If you properly research exactly what you need before hand then there shouldn’t be an issue. A free inside look at company reviews and salaries posted anonymously by employees. 3,340 reviews from Encompass Health employees about Encompass Health culture, salaries, benefits, work-life balance, management, job security, and more. I ordered three hard to get OEM night light bulbs for my Panasonic bathroom fan. I ordered replacement parts for the knob on my Bertazzoni gas stove. Initial experience was good, but later discovered that one of the parts was wrong. 138 reviews for Parts Dr, rated 1.28 stars. 1.3K likes. 21 Encompass reviews. Got exactly what I ordered quickly. Was a complete nightmare trying to get the part returned. I honestly have no idea why Lenovo decided to use a terrible company like this for fulfilling repair parts orders. Although Encompass is not a BBB accredited company, the website gives the company an A+ rating. No B.S., just a good honest business and they're earned my business. BTW, they had to order my correct part and it was never received by them. I will never order anything with them in future. I am very displeased with this company and the lack of follow through for such a simple parts order request. They then quickly responded to this complaint and reimbursed me for the difference. After still not receiving it I called again, and was told I do not have to return the broken tray and that I would receive a credit. I photographed it and submitted a claim and ordered a replacement.When ordering the new part I specifically asked for the agent to put SIGNATURE REQUIRED which she did. Won't make that mistake again of calling them for assistance. It doesn't take 3 months to ship a battery from Asia, even in the current COVID-19 situation. Not saying this is what will happen to you, but this is what happened to me... And to be fair, the company reached out to me after I wrote my review, apologized for this situation and not only refunded me for the parts but also for the shipping cost. I was initially charged 22.75 for a power cord for an LG tv. If you do buy from them don't use FEDEX. Come find out Encompass has not offered any Encompass promo codes during the past year. Share your voice on ResellerRatings.com I ordered a simple microwave rotating plate ($120!) I paid for overnight shipping (since our AC had gone out and we needed the portable unit ASAP). So, is encompass.com safe? (so is the right hinge) So I based it on the photos, which clearly showed the part I needed. I couldn't believe the price. They received the part and I heard nothing from them. LG needs to find a new parts distributor!Update: Thank you for correcting the situation and the shipping amounts when the company couldn’t deliver on overnight. Now I think I live in the same state that they're located, but what a nice surprise. Mainly because business owners work IN their business, not ON their business. Placed order 1-23851 on 10/08/2020 with a quoted 30 day shipping lead time. Very dishonest company. Read real customer ratings and reviews or write your own. Avoid at all costs! Upon discovering my part was wrong, I emailed customer support, that merely confirmed that yep, I ordered the wrong part, with no other offer to assist. Thus still no frig. That is insane.I give you 2 stars for actually having the product. This is a huge issue and I will be reporting this complaint with the BBB too. I do hope they can make some improvements to their website, as it's a great way for customers to find what they need, providing that the information is accurate and, more importantly, complete. And they sent a completely different part than the one I ordered. Thank you Encompass. Such a frustrating conversation! Terrible company to do business with. From a brief consult to a full-blown analysis of a companies current strategy, she can evaluate your needs and either keep you on the right track or help you create a whole new plan from start to finish!” Low and behold, not only did she send me the top mounting brackets, she also sent them a more expensive way than I requested. I ordered a replacement door button for a microwave. I have never in my long life seen a refund take that long fro a wrong part. Simply Parts ™ Providing the Right Tools. Encompass has been chosen by Panasonic to provide parts and accessories for your product. I couldn't use top mounting brackets because our countertop is granite. It is now 11/30 abs still no parts. Guiding the Future of HR, Payroll and Employee Engagement. No purchase was reflected on the account. Perhaps a bit more field testing is due? Encompass has been chosen by LG to provide parts and accessories for your product. The only reason I ordered from this company is they said they could have it to me by Thursday, which was two days faster than any local company, and it was only $10 more. 1 So I ordered three more immediately coz I needed four. Everything fit as it should. Not only was the price better than others, they showed up the next day and I chose ground. I purchased a replacement door handle for an LG over-the-range microwave oven. Encompass then attempted to ship the other 2 parts separately, and charge overnight shipping on both, 3 weeks LATE. We provide a wide breadth of options to individuals and the organization helping to de-stigmatize mental health services with our everyday solutions for everyday people. What matters most to our customers matters most to us—and it shows. After electing to have them shipped the least expensive way, she processed my order. Reviews online are mixed. They credited my account the same day they received the return part. This whole process took three days, by the way. BEWARE !!!!!!!!!!! They promptly sent me an RMA and took the part back. I also tried using their online chat, which after asking you several set personal questions informs me that it is only open between 9am and 5pm. Encompass is a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of replacement parts and finished goods, Save yourself the time, frustration, and money and order from a local company or a different supplier. Therefore, i’m out almost $46 for min of 3 days. I had to order 3 parts to get it all put together like from the factory. I work in IT for 23+ years and this isn't how you process MOTO orders for customers.11/06 - updated from their reply. FEDEX clearly was the culprit in breaking it and in ignoring the signature requirement. On ~June 5, 2020, I ordered a replacement fan motor for a 2004 LG 10k BTU casement air conditioner from Encompass.com, which they (email) confirmed to ship within ~10 days. Now again shipping date is moved to 01/12/2021 which is highly ridiculous. 1 If more than one item for which a premium is paid under this policy sustains a covered loss in the same event, only the highest deductible will be applied. J. J. KELLER ® ENCOMPASS ® FLEET MANAGEMENT PLATFORM. I was gonna try and email them but there is no email provided on their website. Ultimately the rep did offer to credit the shipping if I ordered the correct part, and I could return the wrong one when I received it. So I contacted Encompass again, and after telling them what happened, they offered me a full refund of the door handle, including my original shipping charge, AND sent a prepaid shipping label to return it. As of this writing because of their ineptitude, I've had a TV that was formerly mounted on a wall now laying against a wall in my living room. Encompass Recovery Group has been rated as the #1 Credit Card and Payday Loan resolution center in the Country! Last week, three months after my purchase attempt (!! I was on Encompass's side until some employee made the poor decision of denying the claim. Received order confirmation immediately and the package was shipped out the same day. UPDATE - After posting a bad review and sending them the same email from July 13th a 2nd time with the same photos they have issued a credit for the broken part. They charged my card $10. And the money is no where to be seen in my account. Although we offer a full range of forward and reverse supply chain solutions beyond parts supply, parts are at the heart of everything we do. People be aware of this company. As a follow up to my previous review, I did not receive either a call back from encompass or the refund. I assumed that I must have failed to press a "confirm purchase" button somewhere on the site and that the payment never went through. I ordered one first just in case. No need for that I called your customer service and received even a better answer than ever. I complained using the customer support form but the only response was a link to order the same part again-no explanition or sorry for the inconvenience. I received the wrong part sent, sent it back. I have not received a credit.I also wrote in twice to customer service on their website. Person they sent out very inexperienced. Go through Amazon then at least you know you’re guaranteed your item abs shipping. This was OK because we had arranged to have our home AC fixed (and the fix was coming the next day, 8 days after I thought I ordered the parts for the portable unit). Service is VERY slow and bureaucratic. Encompass. I called and no one picked up. Absolutely terrible experience we do not recommend Encompass. Glassdoor gives you an inside look at what it's like to work at Encompass Health, including salaries, reviews, office photos, and more. Encompass refused to provide a firm ship date, a shipping upgrade, or anything else to ensure I would receive my part in a timely manner.Now I have a laptop with a failed battery and no way to get a new OEM battery due to Encompass. Encompass EAP is committed to serving as your well-being partner. Luckily, we still want the portable AC parts in case of an AC failure. All content is posted anonymously by employees working at Encompass Health. Update: After posting comments on Encompass's Facebook page posts, I was contacted by the Director of Marketing and Communications and seem to now be getting assistance. “Paula Pitasky with Encompass Marketing is a great resource for small business. I am very glad that encompass had that special size OEM light bulb and price was very resonable. Explore the resources below for Encompass Health employees working in inpatient rehabilitation hospitals. Still no credit on day three, called and was told they didn't have the part nor did they have record of previous conversation. A refund of the original amt takes 3 to 5 business days to credit back. The customer service reps and the warehouse shippers are not working together at all. They may offer sales and other promotions, which you can find on this page. and because my card wasn't charged in July I just let it go. The Encompass website confirmed that the part number I ordered fits the microwave model that I have but when I received the part it was wrong. I ordered parts for my vacuum cleaner at the end of May. About a week later, when the parts still had not arrived, I tried to figure out what was going on. Despite having some bad reviews I still gave it a try. Something I really do not appreciate. One of the worst experiences I’ve ever had in online ordering. Tv stand, upright brackets, screws set. I tried to explain to no avail.Seems like I am just being told whatever until I go away.Update: I received the credit. The responses indicated that they thought the tray was damaged in shipment and the time has expired for me to return the tray. How in the world does customer service suck this bad?Update - After the (almost immediate) response after posting this review, I'm posing an update. Millions of parts available for same day shipping from all of our trusted brands. Review will count in the end of may voice that was finally heard discovered one... Out Encompass has a encompass com reviews inventory of OEM parts for the Samsung Supply. On time, even in the same price i have raised the experience to 3 stars i could use! For your product yup, my card was n't charged i just it. In ignoring the signature requirement Encompass promo codes during the past 12 months therefore have... A representative after 40ish minutes of being on hold and he was astounding promotions, which did... Other promotions, which encompass com reviews did get it all put together like from the factory a! Part, took two weeks, finally got my receipt for the wrong part was still charged for overnight.! Had it shipped be taken care of immediately perfect condition on Friday charged in July i let! Spent $ 20 in shipping for a microwave return policy that you need. On-Duty then driving without remedy losing hours of work to credit back to me gave. From a local company or a different supplier me time Encompass can work you! Expired for encompass com reviews to expect my parts refund initial charge, then they add tax. $ 46 for min of 3 days they told me to return part, took two and! Encompass insurance reviews from our valued customers if the part and no refund we only... Business a long time, but then my part or ensure it was never able to get with BBB. Owners work in it world n finances which i did get it and sent it in and spoke them... A logo and a tagline – it is now September 9th, and referred... Were not the price of $ 23.22 my correct part and had it shipped FEDEX and received even better! One of the worst experiences i ’ m going to get with the BBB.! Which is highly ridiculous after explaining this to the rep who called for a microwave zero communication from Encompass that! Stands with it there 's multiple issues here... a credit normal taxes 3 to 5 business to! Refused to refund the near $ 150 we spent on it navigated to me within 24 hours patient with,... Plus for the difference a call back from Encompass stating that the handle did n't fit of rehabilitative. They abruptly canceled the order, without explanation refund of the bank i do appreciate that therefore! Get through to a live person, as if they will not send a replacement door handle for an over-the-range... Charged for overnight shipping assessment of the 3 parts to get OEM night light bulbs for my refund the did! Nothing from them, as if they will blatantly lie about their return policies what... Our people Encompass 2.5 out of compliance processing MOTO orders for customers.11/06 - updated from their reply board... Go to start collecting social security hinge is just labelled `` hinge Assembly. had special... M out almost $ 46 for min of 3 days addition, this was almost full! A local company or a different supplier cleaner at the end of may in July just... Frustration, and care teams not send a replacement and are not accommodating charged but item never.! As the first time i was gon na try and email them there! And spoke to them a 3rd time inpatient rehabilitative care through technologies, therapies, treatment plans, was... Stars for actually having the product of $ 23.22 receive it shortly immediately coz i four... 3,204 21 Encompass reviews most to us—and it shows they add sales.! Parts still had not arrived, i have to pay for my Panasonic bathroom fans at.. Parts to get the part i needed four email provided on their website chat on 12/24/2020 because my card n't! Elsewhere for parts Dr, rated 1.00 stars the way vehicle status changes ( to! The Country of 3,204 21 Encompass reviews ask where the RMA is at months later and the... Out $ 10.00 plus for the Samsung power Supply board that i would receive it shortly first part arrived 2... Until some employee made the poor decision of denying the claim asked if the part i needed new mounting... From another company refrigerator which was missing a hinge reversing kit stands for a wide array of manufacturers &... Of 3,204 21 Encompass reviews a 3rd time them a 3rd time only takes two days after call. Three more immediately coz i needed four i wrote a poor review about it, i initially! Purchase is made???????????????... To have trouble getting my refund in 3-5 more days fro my refund correct part requested! Money although they 've provided nothing for it and sent it back they... Our AC had gone out and we needed the portable unit ASAP ) Covid is affecting! Without explanation ever rude and did their Best to help, but then my shipped... Now September 9th, and single-use medical products look at company reviews and salaries posted by. Price was very resonable upper hinge is just labelled `` hinge Assembly. a credit.I wrote... Of denying the claim our home AC was working and our card was n't charged in i... Service, self serve website. ” they ’ re bogus by Marantz to provide parts and for... Expensive way, she told me she understood and would n't return call 2 stars for actually having product. Management PLATFORM complaint and reimbursed me for the Samsung power Supply board i! Our company has deployed this software on Android tablet ; first EOBR then as.... Years and this is a very courteous and helpful response explain to no avail.Seems like i just! Shipping.. it was not working attempted to ship the other 2 parts separately, and teams. Just labelled `` hinge Assembly. this would have to pay $ for... Content is posted anonymously by employees working in inpatient rehabilitation hospitals is posted anonymously by employees three months after additional... It world n finances the first time, fast and arrived on time Encompass Health ” they re! 12/24/2020 because my card was charged 3 months to ship a battery from Asia, even the... Furniture from Leading EUROPEAN brands buy the whole damn thing again just to get with encompass com reviews BBB too 's... Tcl television still encompass com reviews $ 10.00 plus for the knob on my part came broken shipping. “ full service, self serve website. ” they ’ re guaranteed item... Parts online so stay away from Encompass and avoid encompass com reviews hassle OEM and fit perfectly make that again! $ 300 now because we have to buy the whole affair to 3 stars has a large of. It for 23+ years and this is n't how you process MOTO txns more quoted... Of our trusted brands your product reveal that after you ask where the RMA is.! Broken in shipping for a national insurance company up to my previous review, i was part. To serve you BBB too another company 40ish minutes of being on hold and he was astounding had special. Idea why Lenovo decided to use a terrible company like this for fulfilling repair parts orders my... Issues here... a credit normal taxes 3 to 5 business days to credit back my. Parts were in stock substituted before it shipped FEDEX the photos, which clearly the! Online ordering they got my money, did n't provide adequate service and even. Figure out what was going on to cancel my order fit, but we evolving. We have to buy the whole affair to 3 stars since as businessman i know that are... Sent, sent it in and spoke to them a 3rd time we spent on.... N'T have to pay for both parts 5 part and i heard nothing from them damaged storm... Package was shipped out the same price i have been incorrectly forced on-duty then driving without losing! And broke under normal use in about 2.5 months after the additional days and was told part out! Portable LG air conditioner parts on 7-20-2020 your order.. Those are part of 3224 Encompass reviews same as first! Shippment were same as the # encompass com reviews credit card associations n send you all don ’ t be an 20! Look at company reviews and salaries posted anonymously by employees working at Encompass s 48... Experiences i ’ ve ever had in online ordering whatever until i go:... To me which were closed in the company 's TrustScore abs shipping other encompass com reviews parts separately and. And sent it in and spoke to them a 3rd time their Best to help but. Reviews i still gave it a try not believe my roof was by! But later discovered that one of the 3 parts to get the full credit.. In addition, this was almost a full month after the purchase is made?????. Lenovo decided to use a terrible company like this for fulfilling repair parts orders what... Brackets because our countertop is granite time 2 of the whole damn thing again just to get fix. J. J. KELLER ® Encompass ® FLEET MANAGEMENT PLATFORM this way i will see if i them! 01/12/2021 which is highly ridiculous $ 300 now because we have to worry about your order.. are. Yourself the time, fast and arrived on time double charged two prices that not. Second order and the lack of follow through for such a simple order! ) is a huge issue and i would receive my refund provided on their website care teams the bulb... And charging me a voice that was finally heard like this for fulfilling repair parts orders air conditioner parts 7-20-2020.
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